Website Privacy & Cookie Policy
Who are we
We are Fal River Cornwall. Fal River Cornwall is the brand name of Cornwall Ferries Ltd and King Harry Steam Ferry Co Ltd. As well as the brand names above, we also operate a range of ferry services; St Mawes Ferry, Enterprise Boats, Place Ferry, Falmouth Park & Float/Ride and a bespoke charter service. We also organise two festivals a year under the name: Fal River Festival and a bespoke wedding publication called Knot.
Policy Scope
This privacy statement only covers this website. Links within this site to other websites are not covered by this privacy policy.
Our Promises
No unnecessary information - we only collect information we require.
No unauthorised sharing - we will not sell your data to anyone else, we only share your data with a select list of companies in order to fulfill order or improve experiences.
Very secure - we'll store your data securely.
No email spam - you'll only hear from us if you want to, you can opt-out at anytime by clicking here.
Information we may gather
Information that relates directly to you, e.g. your name, address, email address, contact number, order information, payment details and an identity picture.
Information that does not relate directly to you, e.g. how you might browse our website, IP Address, Google Analytics data, CCTV footage.
How do we collect your data
Directly - through forms, competitions and subscriptions you complete on our website.
Indirectly - through cookies embedded within our website, CCTV cameras.
Why do we collect data
To fulfill your order. If you have purchased tickets/products from our website, information is required to complete your order.
To deliver a better customer experience. We like to ensure we are delivering the best possible experience on our website to all of our customers, the information we gather helps us achieve this.
To target the correct content towards you. We like to ensure we're giving you the best possible experience and showing you content which is most relevant to you.
To take part in a competition. From time to time, we run competitions on our website, it is important that we have the correct information about you so we can inform you if you're the lucky winner of our competition.
For fraud prevention. We want to ensure everyone has a safe shopping experience with us.
For your safety. We collect CCTV footage for safety and security reasons at our departure points and on board our ferries.
Who we may share your data with
SagePay - our secure credit & debit card payment provider. Find out more by clicking here.
GoCardless - our secure direct debit payment provider. Find out more by clicking here.
Look Systems Ltd - our website provider. Find out more by clicking here.
TripAdvisor - the world's number one review site. Find out more by clicking here.
Google - our secure email and data storage provider.
How do we store your data
Securely. We store all of our data securely on encrypted servers.
Payment Info - we don't store this information. The details are used for processing through our secure payment providers detailed below. For more information, please visit the links.
Cookies
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
Cookies are small data files which are stored on the hard drive of your computer. Cookies contain certain personal information about you, which help us to deliver a better and more personalised service.
You may refuse to accept cookies by activating the setting on your browser which allows you to reject cookies. However, if you select this setting you may be unable to access certain parts of our site.
We use the following cookies
Performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our sites, the pages you have visited and the links you have followed. We will use this information to make our site more relevant to your interests. We may also share this information with third parties for this purpose.
How to turn off cookies
You can turn off cookies within your browser at anytime. Please follow the instructions below if you would like to turn them off.
Google Chrome - https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Internet Explorer - https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox - https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari - https://support.apple.com/kb/ph21411?locale=en_US
Third Party Cookies
Other companies may collect cookies within our website, e.g. Facebook, Twitter etc. To find out more information about third party cookies, please refer to the links below to find out more information.
Facebook - https://www.facebook.com/policies/cookies/
Twitter - https://help.twitter.com/en/rules-and-policies/twitter-cookies
Vimeo - https://vimeo.com/cookie_policy
YouTube - https://policies.google.com/technologies/cookies
CamSecure - http://www.camsecure.co.uk/CamsecurePrivacyPolicy.html
Google Analytics
We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)
Marketing Messages
We will only contact you if you have opted in to do so. If you no longer want to receive emails from us, please click here to unsubscribe. Alternatively you can email us at info@falriver.co.uk and we'll be happy to help.
Your Rights
Under the new GDPR ('General Data Protection Regulations'). You have the following rights:
Right to access. You have the right to request access to information held about you. We will provide you with a copy of your personal data held by us free of charge or for a small reasonable processing charge if the request is involved. Please email dataprotection@falriver.co.uk for requests.
Right to object to data processing. You may withdraw your consent to the processing of your personal information at any time by emailing us: dataprotection@falriver.co.uk. Upon receipt of your notification, we shall promptly stop any processing of your personal information and (if requested by you) erase such information, if we are not required to retain it for legitimate business or legal purposes.
Right of rectification and right of erasure. You have the right to request that we correct or erase any inaccuracies in your personal information if such information would be incomplete, inaccurate or processed unlawfully. Please email dataprotection@falriver.co.uk for requests.
Personal Data Retention
We may retain information about you, including personal information, for the period necessary to fulfil the purposes set out in this privacy & cookie policy unless a longer retention period is required or permitted by law.
Changes to this policy
If we make any changes to this policy, this policy will be amended.
If you have any questions, please email us at info@falriver.co.uk and we'd be happy to help.