How do I get a card?
Pickup a card on the King Harry Ferry, St Mawes Ferry or at one of our ticket offices when open. Minimum first top up is £50 for new cards.
What services can I use?
Valid for travel on the King Harry Ferry, St Mawes Ferry, Place Ferry and Enterprise Boats.
How much does a journey cost?
Your journey cost will vary dependant on which price band you are in, to find out which price band you are in, please click here to see 'My Discount'.
Your discount is calculated on how many times you have used the type of service (vehicle/foot) within the last 30 days.
You also need to ensure you have registered your card with your account to qualify for the best rates. Cards not registered will be charged a flat rate that is more expensive.
Please note, it sometimes takes a few minutes for the system to update.
Do I need to register my card online?
It is best to register your card online and setup an account, by doing so you can easily top up your account, monitor your usage and manage your Fal Mussel Cards. You'll also be able to block lost and stolen cards by registering it online. Cards not registered online will incur a higher price for journeys and be more expensive. If you can't register online, speak to a member of crew.
How do I top up?
Top-up and manage your card online through your account. Click here to register for an account or click here to sign in if you have already created one. You can still top up on the ferry or at the ticket office when you travel.
How do I check my balance?
Check your balance through your online account. Click here to register for an account if you haven't already done so, or click here to sign in if you have already created one. You can still get an estimated balance on board the ferry when you travel, just ask a member of crew.
Do I need to register my card online?
Yes - by registering your card, you will then qualify for the best rates. If you don't register your card to an account, you will only get 'infrequent user' rates and pay more. Unregistered cards cannot be blocked if they become lost or stolen.
Can I register more than one card to my account?
Yes - you can register and manage a maximum of 3 cards on your online account. All cards registered to the account count towards your usage price band.
Why is the balance on my card and not on my account?
If you haven't created an online account, all top-up's will be default be placed on the card rather than the account. Once you have registered your card with your online account, our staff will then ask you at point of purchase if you want the balance on your card or on your account.
I've lost my card, can I cancel it?
Yes - if your card has been registered to an online account, you can sign in and manage your cards online. You can block, disable or remove cards here. It is important to 'block' the card as soon as you realise it is missing. Cards that have not been registered cannot be blocked or replaced if lost.
My card has been stolen, what do I do?
Sign in to your online account and on the dashboard, you can manage your cards. You can block, disable or remove cards here. It is important to 'block' the card as soon as you realise it is missing. Cards that have not been registered cannot be blocked or replaced if stolen.
Why can't I add a card to my account?
The option to add additional cards will not be available once you have registered 3 cards (maximum).
How much can I top up?
You can top up your account by any amount between £25-£250, just tell our staff as you top-up or top-up online. Minimum of £50 for new cards. Your total account balance cannot exceed £500.
How do I register a card to my account?
Once you have created an account, you can follow the links in the navigation to add a card or click here.
Can I have money/balance just on my card?
Yes - when you top up on the ferry or at the ticket office, our staff will ask you if the want the top up exclusively on the card or on the account. By putting it just on the card, it can only be used exclusively on that specific card. If you top-up on to the account, any active card you have previously registered with that account can use the balance.
I’m not using the ferry for a few days, will the rate I pay change?
The rate you pay is calculated over a 30 day period, so if your usage drops, it may may drop into a higher price band.
I have a balance on my card and on my account? Why is this? What does it mean?
You can have a balance on a specific card, or you can have a balance on the account. It is possible to have a balance on both.
Card Balance - this balance is only available to that specific card, it cannot be used by any other cards registered to the account.
Account Balance - this balance is available to all cards registered to the account.
When you travel, by default a card balance will be deducted first (if available). If there is no card balance, it will then deduct from the account balance.
My card is damaged, what do I do?
If you have a damaged card, please let the ferry crew know and they will be able to issue you a new card. You will then need to register this card to your online account before it can be used. You can also pickup a new card at the ticket office when open. Click here to register a new card.
Where can I get an additional card?
If you need an additional card, please let the ferry crew know and they will be able to issue you a new card. The crew will ask to see your current card. You will then need to register this card to your online account before it can be used, click here to register a new card.
EXISITING CUSTOMERS
What happens to my old credits?
If you had a Fal Mussel Card Local before the 12th January 2022 with a credit balance on, all of these credits will still be honoured at the rate paid for. Once you have run out of credits, you will then be required to top up with a cash value instead of credits and your usage will be used to calculate the price you pay for your journeys.
Why has the system changed?
Changing the Fal Mussel Card system is one of the steps we are taking to improve customer experience. Customers will now be able to fully manage their Fal Mussel Card online, see their usage and find out exactly how much each journey costs. Customers will also be able to block lost/stolen cards and won't lose out as they might have with the previous system (registered cards only).